Who we are
Zedify Digital LLC (“we,” “our,” or “us”) operates the website https://zedifydigital.co.ke to provide managed hosting, website design, and related digital services for Kenyan SMEs.
Personal Data We Collect
We collect only the information needed to serve you, such as:
- Name, email address, phone number, and business name
- Payment information (via M-Pesa, card, or bank)
- Technical data such as IP address, browser type, and usage logs
- Support communications via chat or email
How We Use Your Data
We use your data to:
- Create and manage hosting accounts and domains
- Process payments and send invoices
- Provide customer support
- Send service updates, security notices, or renewals
- Improve our website and services
Data Security
Our servers are hosted using isolation and malware protection. Backups are encrypted and stored. We use SSL/TLS for all website communication.
Data Sharing
We share limited data with:
- Payment processors (e.g. M-Pesa)
- Our providers
- Domain registrars for domain registration
We do not sell or rent your data.
Data Retention
We retain data only as long as required for business, legal, or security reasons. Backups are automatically purged after 30 days unless required for recovery.
Your Rights
You have the right to:
- Access or receive a copy of your data
- Request correction or deletion
- Withdraw consent for marketing
To exercise these rights, contact us on our website zedifydigital.co.ke.
Cookies and Tracking
We use cookies to:
- Maintain sessions and logins
- Remember user preferences
- Measure site performance (anonymously)
You can manage or disable cookies anytime using your browser or the “Manage Cookies” button in our cookie banner.
International Transfers
If backups or analytics data are stored outside Kenya, we ensure they are encrypted and handled by GDPR-compliant providers.
WhatsApp Communication & Data Handling
- Consent: By initiating a chat via our “Request Quote” button, you consent to us processing your phone number and chat history to fulfill your inquiry.
- Data Usage: We use WhatsApp solely for order support, technical advice, and quote negotiations. We do not use your number for automated marketing without separate explicit consent.
- Third-Party Processing: While our internal records are secure, WhatsApp is a third-party service owned by Meta. Their own privacy terms apply to the transmission of messages.
- Opt-Out: You can request the deletion of your WhatsApp chat history from our records at any time by messaging “DELETE DATA.”